NSW code of conduct for non-registered practitioners

Privacy Policy
Caroline Robertson's Commitment to Your Privacy
Welcome. This document outlines how Caroline Robertson manages and protects the personal details you share when interacting with her business, including through her website, communications, and services.
Your use of Caroline Robertson's services, visits to her website (www.carolinerobertson.com.au), or any other interaction indicates your acceptance of the practices described in this policy.
Please read this information thoroughly. Caroline Robertson encourages you to contact her if you have any questions.
By sharing your information, you consent to its collection, storage, and use as detailed below.
1. Information Caroline Robertson May Gather
The types of details collected depend on your interaction and can include:

• Identity and Contact Details: Your name, date of birth, phone number, email, and physical addresses.
• Professional and Background Information: Your occupation, employment history, and education.
• Health and Wellness Information: To provide services effectively, Caroline Robertson may collect relevant medical history, current treatments, medications, and lifestyle factors.
• Financial and Transaction Data: Records of your purchases, payment details, and billing information.
• Technical and Usage Data: Information about how you use the website, such as your IP address and pages viewed.
• Marketing Preferences: Your choices regarding receiving promotional materials.
• Any other information you choose to provide directly.

You have the right to interact with Caroline Robertson anonymously or using a pseudonym where it is practical and lawful to do so.
2. How Caroline Robertson Collects Your Information
Information is gathered directly from you through:

• Your use of services and the website.
• Applications for employment or collaboration.
• Direct communication via email, phone, social media, or in person.
• When you express interest in the business.

Sometimes, information may be received from third parties, such as:

• Other healthcare or service providers you have engaged (with your consent).
• Your authorized representatives or family members.
• Publicly available sources.

Caroline Robertson will inform you when information is collected from a third party, where required by law.
3. Why Caroline Robertson Uses Your Information
Your personal information is used for clear and specific purposes, primarily to deliver requested services. This includes:

• Providing the products or services you request.
• Managing the client relationship, including communication and customer support.
• Processing transactions and payments.
• Tailoring and improving services and website content.
• Sending marketing communications (which you can opt out of at any time).
• Considering job applications or business proposals.
• Fulfilling legal and regulatory obligations.

Sensitive Information: Sensitive information (like health data) is treated with the utmost care. It will only be used for the primary purpose it was collected, a directly related secondary purpose, with your explicit consent, or where required by law.
4. Website Tracking
Caroline Robertson's website does not use cookies, web beacons, or other tracking technologies to monitor your browsing behaviour. The website collects standard server log information, such as your IP address and pages visited, for security and operational purposes, but this data is not used to identify you personally.
5. Sharing Your Information
Caroline Robertson values your trust and does not sell your personal information. It may be shared only in the following circumstances:

• With trusted third-party service providers who assist in business operations (e.g., payment processors), under strict confidentiality agreements.
• With professional advisors like lawyers or accountants.
• If required by law, such as in response to a court order or legal request.
• To prevent a serious threat to life, health, or safety.
• With other healthcare providers involved in your care, with your consent.

6. Storing and Securing Your Data
Caroline Robertson employs robust physical, electronic, and managerial procedures to safeguard your information from unauthorized access, loss, or misuse. These measures include:

• Secure, access-controlled premises and cloud storage.
• Password protection on devices.
• Limiting access to information on a "need-to-know" basis.

While Caroline Robertson strives to protect your data, no internet transmission is completely secure.
​Any information you send electronically is done at your own risk.
Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal obligations.
7. Links to Other Websites
The website may contain links to external sites. Caroline Robertson is not responsible for the privacy practices or content of these third-party sites. You are encouraged to read their privacy policies before providing any personal information.
8. Your Rights and Control Over Your Information
You have the right to:

• Access: Request a copy of the personal information Caroline Robertson holds about you.
• Correct: Ask for any inaccurate or incomplete information to be corrected.
• Delete: Request that your personal information be deleted, subject to legal obligations to retain certain records.

Caroline Robertson will respond to such requests within a reasonable time and may need to verify your identity before proceeding. No fee will be charged for making a request.
9. Raising a Concern
If you have a concern about how your privacy has been handled, please contact Caroline Robertson in writing. She will investigate and respond to you within 30 days.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. International Visitors
If you are located outside Australia, please be aware that your information may be processed and stored in Australia, whose data protection laws may differ from your jurisdiction.
11. Updates to This Policy
Caroline Robertson may update this policy from time to time. The latest version will always be posted on the website with the effective date. Your continued use of services after changes are posted constitutes your acceptance of the updated policy.
12. How to Contact Caroline Robertson
For any questions, concerns, or requests regarding this policy or your personal information, please contact:
Caroline Robertson
Email: [email protected]
Phone: +61 0430092601
Postal Address: 9/37 Surfview Road, Mona Vale NSW 2103
Last Updated: 7 October 2025



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